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Delivering Community Nursing in Neighbourhoods

Over the past two years, The Adult Community Nursing Team has undergone remodelling work to deliver their service through eight Neighbourhood Nursing Teams alongside a new Single Point of Access (SPA). Moving from larger cluster localities to eight Neighbourhood Teams has been beneficial in providing smaller and more multiple teams, able to focus on the needs of their local populations.

There is now one central point for triaging referrals to the SPA clinical staff who can carry out initial assessments for patients new to the service and manage short episodes of care; like blood tests and post-operative wound care. This means that those patients requiring longer term care can be triaged or transferred to their relevant Neighbourhood team so the nursing team can really get to know their local patients and their holistic needs. They also have a good understanding of local services & practitioners who can support them in their care.

Key Leads:

Dr Shaine Mehta -Quality Improvement Clinical Lead GP Confederation & Diabetes Lead in City & Hackney

Shanaz Begum – Health & Wellbeing Coach, Shoreditch Trust


  • Although it was challenging to support the team through changes in roles, teams and processes, restructuring has meant managers can better identify specific Neighbourhoods with high demand and can distribute work evenly across the borough to prevent staff burnout.
  • The new Single Point of Access has made it easier for management to collect data from one central place on the nature of their referrals (who they’re coming from and what for) meaning they can better plan the service.
  • Having smaller teams with dedicated budgets works well both for GPs who now have a few local named contacts who they know and can easily contact.
  • Neighbourhood Multi-disciplinary meetings have been great spaces for nurses who cover that patch to get the expert advice they need from other professionals involved in a patient’s care, as well as pulling in specialist advice quickly where necessary.
“Working in Neighbourhoods we’ve noticed the difference that the community navigation roles employed by our local GP networks (known as PCN’s) can make. They allow us to focus on clinical healthcare knowing that another professional such as a social prescriber can take the time to support residents with their social issues.”
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Health & Wellbeing Coach Improves take up of Weight Management Programme at local GP practice

Southgate Road Medical Centre in Shoreditch Park and City Neighbourhood saw the pandemic significantly impact patient’s levels of physical activity and ability to manage their weight. In response the GP Practice aimed to increase the amount of referrals to North East London NHS’s Digital Weight Management programme.

In order to make sure as many referrals as possible were successfully taken up, additional wraparound support for patients was brought in. The GP Practice trialled the use of a local Health & Wellbeing (H&W) Coach to initiate contact with patients at the surgery who had diabetes or hypertension who were identified as being overweight. The intention was that having a professional H&W coach start a conversation about weight management with a target group of known patients, would mean the individuals may feel more informed and confident about accessing weight management support.

Key Leads:

Dr Shaine Mehta -Quality Improvement Clinical Lead GP Confederation & Diabetes Lead in City & Hackney

Shanaz Begum – Health & Wellbeing Coach, Shoreditch Trust


  • The practice has the highest referrals to Digital Weight Management (March 2022) and accounts for 25.9% of all practice referrals from City & Hackney (October 2021).
  • 40% of patients accepted referral to a weight management programme following a consultation with a H&W Coach
  • For patients, being informed that somebody will call them about weight management helps them to feel prepared and gives the coach a better opportunity to spend more time on talking about the programme in-depth if asked.
  • Calling at a time not too early or late in the day and sending a text with a link to the Digital Weight Management Programme information in advance was useful for patients to think about before a call
' It has been rewarding learning that there was a high uptake of the Digital Weight Management service since I called clients. This shows that there is a demand for the service. I enjoyed talking to people about their health and how they would like to make it better. Patients were much more likely to show interest in the programme having had it suggested by a GP or other health professional and being offered a call back. It made them feel prepared to spend some time discussing and asking questions about the programme" - Shanaz Begum - Health & Wellbeing coach, Shoreditch Trust
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Neighbourhoods Mental Health Teams

Whole person approach to mental health

Neighbourhoods Mental Health Team was developed to support people who have serious mental health care needs, as well as wider social factors that may be impacting their life. The 8 Neighbourhood teams take a multi-disciplinary and trauma-informed approach, involving a broad range of support and expertise so that they can consider all the health and social care factors and complexities impacting on someone’s mental health.


  • Previously referrals would have come through a central assessment team on a weekly basis. Now each Neighbourhood team looks at their specific area’s referrals and follow up at a daily meeting.
  • The range of groups and activities in each Neighbourhood are specially curated, working with the local voluntary sector. This includes social activities, trauma-informed and psycho-educational groups, and sports.
  • Working on an open access basis means once you are successfully referred you become a ‘member’ of the service and can access support for up to 2 years without having to be re-referred. This means you can quickly get support if your mental health starts to deteriorate.
  • More partnership working is happening between mental health teams and local support services.
"You never rushed me when I spoke to you on the phone and you were always so supportive, kind and understanding. You helped me get into my Tai Chi classes by helping to get my lessons funded. I was able to gain the strength to help my son through his special needs issues and depression also". - Resident
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Hackney Playbus in Neighbourhood Forums

Hackney Playbus run stay and play sessions for families with children under five. The charity regularly attends Neighbourhood Conversations in all eight Neighbourhoods to link up with local services and people and learn about new opportunities for them to collaborate with other services to bring families’ support to their doorstep.


  • Neighbourhood conversations have provided a dedicated space to learn about what other activities and events are going on in the Neighbourhoods.
  • Accessing services can be difficult. By linking in with new services at Neighbourhood Conversations and bringing them to the community in the bus makes them more accessible.
  • Grant funding from Neighbourhoods to renovate the bus has improved its exterior and created an even more interactive space for the children.
"The Neighbourhoods programme is about bringing people together. Neighbourhood conversations are great for making connections, it's so good to hear about what work is going on in the local Neighbourhoods we deliver in and see how we can work together!"
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Children's Social Prescribing pilot

Accessible services for children and young people

Well Street Common Primary Care Network appointed a Social Prescriber role to support children and young people (age 0-25) and families as a whole to access local services and support.

The experienced Social Prescriber can create personalised action plans for individuals, and has begun working with local schools to better connect them with local health, social care and voluntary sector support, and act as a link between the schools and GPs as necessary. 


  • Families appreciate direct access to support rather than navigating a range of local services alone
  • Some families feel more comfortable accessing this support since the role has no affiliation with social services
  • Families working with the Social Prescriber in the medium term experience increase in self-confidence, motivation and general wellbeing
  • Parents and carers report being listened to, and supported to engage with services including social care where necessary
  • Children and young people are made aware of the local activities available which are relevant to their interests
“The Social Prescriber helped me with a grant application and I am now also going to the gym three times a week. I also found out about local holiday clubs for my children which they love.” - Client
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Unity Festival

Bringing communities together after isolation

Working with the local authorities, donations and funding from the Neighbourhoods grant, the Newington Green Alliance in collaboration with Minis Kardes organised the ‘Unity Festival’ to bring their community together after pandemic restrictions eased. 

The festival celebrated the diverse area by hosting music and food from the different cultures in Newington Green, and brought a great sense of community cohesion. 


  • Neighbourhoods funding provided budget towards the stage, and advertising
  • The Neighbourhoods Conversation provided a forum to advertise and collaborate with other organisations and residents
  • The event provided an opportunity to bring local people together in celebration and mourning following the first 18 months of the pandemic
  • New connections have been fostered to support further collaboration and sharing of cultures and resources in the area
"It was a wonderful day. Even the weather participated! I was especially moved to hear local residents say "this really feels like community" and others asking to have the event annually, monthly or even weekly!"
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Community delivered services for the Orthodox Jewish Community in Springfield Park Neighbourhood

JuMP is an excellent example of the community delivered, place based working that is happening in Hackney. The maternity programme has been especially designed for orthodox jewish mothers by members of the Orthodox Jewish (OJ) community who have previously experienced maternity services which were not able to meet their cultural needs. JuMP was funded by the Sure Start Programme and is today funded by the Children Centre Programme.

Gitit Rottenberg, Manager and educator of JuMP, had her first child in Israel 42 years ago. At the time she couldn’t access culturally appropriate antenatal education, her birth was straightforward but it was traumatic because she wasn’t prepared for the experience and felt vulnerable. Gitit moved to Hackney with her husband and three young children 38 years ago and during her first pregnancy in Hackney Gitit was delighted with the area’s ability to provide antenatal education for the Orthodox Jewish Community. Inspired by local antenatal teacher, the late Hanzy Josovic, Gitit decided she wanted to become an antenatal coach too, for the benefit of the local families.

When the opportunity to train in the expertise came up, following the premature death of Hanzy Josovic, Gitit gained the qualifications she needed alongside a cohort of other Orthodox Jewish women, thanks to a wonderful Hackney Educator Ms Bridget Baker who trained Hanzy and later the new maternity educators. Bridget in conjunction with Mrs Rachel Klein the founder and manager of the Hanzy Josovic Maternity Trust (HJMT) also trained Orthodox Jewish volunteer doulas in five Orthodox Jewish communities around the UK.

A few years later, Gitit met Clinical Psychologist Dr Beth Hill, from First Steps working as part of the Sure start scheme at a Stamford Hill Children’s Centre. Beth was training Health Visitors on supporting perinatal mental health through listening visits. Dr Hill was training Health Visitors when she met Gitit, and the pair agreed it would be great to also train the JuMP antenatal service providers and other volunteers in local Orthodox Jewish Hackney charities who support young families. The training was very successful and the group set up Mothers In Mind Telephone helpline for Perinatal Mental Health support. JuMP and First Steps have worked in partnership ever since that first meeting in 2006!

JuMP now provides the Orthodox Jewish community in Hackney with antenatal & postnatal care, classes, groups and 121 sessions in three languages (Hebrew, English & Yiddish), with JuMP’s antenatal workers available to anyone who wishes to anonymously call them for advice and 121 support. JuMP staff do an enormous amount of emotional and practical labour support, supporting mothers in the birth rooms and even in the Theatre where needed. They are also able to support and educate Orthodox Jewish families struggling with emotional or other disabilities and can be flexible in terms of the space they deliver the support be it in person or virtually.

Speaking with Gitit it’s clear that JuMP staff care for local Orthodox Jewish families through generations of children and remain an integral part of the local community. Not only are JuMP well integrated with local people, their staff link in with local and regional authorities and health services. Gitit was the chair of the Maternity Voices Partnership (MVP) In Hackney between 2012-2018 and has been part of other London MVPs such as the Royal Free London and Barnet where there are significant Jewish populations. Gitit chair’s the Maternity Services Strategy Group for Interlink, bringing together maternity services for Jewish people in London and the South East of England to ensure hospitals are having joint discussions on the issues and experiences that Orthodox Jewish women in particular, but all women as a whole, experience to promote an improved approach for the community and all maternity users.

The work JuMP has done to share their learning and the voice of Orthodox Jewish communities across the country is evident through their proactive partnership working. One such example is the advice leaflets that Interlink, JuMP and other Orthodox Jewish Charities created on COVID-19 and Maternity which went viral nationally, demonstrating just how needed this work is. In fact, the Lancet Science Journal has used Interlink, JuMP and local Orthodox Jewish charities partnership working on City & Hackney’s COVID-19 vaccination programme to increase uptake among Orthodox Jewish women as an example of good practice. Gitit shared that this work started in January 2021 when she attended a local COVID-19 immunisation webinar for pregnant families and thought about the pregnant Orthodox Jewish women without the internet who would not receive the important information. Following the meeting Gitit voiced her concerns to the organisers and suggested an alliance between the Orthodox Jewish charities headed by Interlink Organisation and the Health organisation. Shortly after, the Alliance was formed by Interlink. The results were the Information leaflets and Orthodox Jewish Newsletters pieces alongside a well attended in person seminar for the Orthodox Jewish community at a local community premises.

The Neighbourhoods programme would like to commend JuMP and the inspirational leadership taken by Gitit Rottenberg to make this work a reality, staying in partnership with voluntary and statutory services along the way. Gitit noted that Sure Start, although a historical programme, was an excellent opportunity to bring people of different backgrounds together around their families (and of course enabled Gitit to meet Beth in the first place). Gitit is looking forward to seeing what the new Children & Family Hub developments can offer the local community in terms of opportunities to further collaborate and support each other.

JuMP Manager & educator Gitit Rottenberg would like to pay special thanks to Diane Heywood (a local Children’s Centre & Sure Start Manager at the time of this work) and Donna Thomas (Head of Early Years & Early Help) for their belief in JuMP’s work and for their vision and direction which have allowed this work to happen.

Blima Fischman, one of JuMP’s long standing service-provides sums the programme in a few succinct words:

“JuMP aims to help women feel supported through pregnancy and beyond. Helping them to help themselves by educating and empowering them through their journey into motherhood.”