Digital Inequalities Project at Homerton Hospital
Digital health and care services can bring huge benefits for NHS staff and for residents who use them. But we know that some people – often those most in need of health and care services – can’t access digital services. For example, in Hackney 33% of residents aged 65+ do not have internet access, and 18% of Hackney residents with a long-term illness or disability do not use the internet.*
*Hackney Residents' Survey 2022
In this pilot, we want to find ways of supporting more people to use and benefit from digital health and care services, and we also want to find ways of ensuring alternative (non-digital) pathways are just as good.
There are three main parts to the pilot:
- We are working with two services at Homerton Hospital – Pre-Operative Assessment and the Adult Community Rehabilitation Team – to understand and address digital inequalities amongst patients/clients using each service.
- We are engaging with staff from across the organisation to understand the challenges and opportunities different services have identified amongst their patient/client group, and to build capacity and understanding of digital exclusion.
- We are linking in with digital inclusion activity across City and Hackney and North East London, including with Voluntary and Community Sector organisations, Hackney and Tower Hamlets Councils, colleagues at ELFT and in primary care.
If you’d like to hear more or get involved, please get in touch with Madeleine Maxwell – Digital Inequalities Project Manager at Madeleine.Maxwell@nhs.net